Your Own Personal Technician — On Call, At Home
Most people don't have a tech problem. They have a tech relationship problem.
You call a different company every time something breaks. You explain your setup from scratch, again. You wait for a stranger who doesn't know your Wi-Fi password, your printer, or which email account is the one that actually matters. And when the job's done, they're gone — until the next thing goes wrong.
A tech concierge works the other way around. One technician. One person who knows your home, your devices, and how you actually use them. Someone you can call when the printer stops talking to the laptop, when an email looks suspicious, or when you just got a new iPad and want it set up properly.
IURO Computers provides in-home tech concierge service throughout Palm Beach County — West Palm Beach, Palm Beach Gardens, Jupiter, Wellington, Boca Raton, Delray Beach, Boynton Beach and Lake Worth Beach.
What a Tech Concierge Actually Does
It's broader than repair. Think of it as everything technology-related in your home or small office, handled by one person who already knows the setup.
- Everyday troubleshooting — the printer that won't connect, the Wi-Fi dead zone in the back bedroom, the laptop that's suddenly slow, the TV that lost its streaming apps.
- New device setup — iPhone, iPad, Mac, PC, smart TV, or a whole new home office. Configured, connected, data transferred, and explained before we leave.
- The "is this a scam?" call — forward us the suspicious email or text and get a real answer from someone who knows you, before you click anything.
- Account and password management — getting your logins organized in a password manager so you're not keeping them in the Phone app under Contacts.
- Smart home coordination — lights, thermostats, doorbells, cameras and speakers that actually work together instead of fighting each other.
- Backups that run on their own — so the photos survive the next laptop failure, without you having to remember anything.
- Seasonal home checks — heading north for the summer? We make sure cameras, thermostats and the network stay reachable while you're gone, and everything's running when you return.
- Vendor wrangling — we'll sit on hold with the cable company, the router manufacturer, or Apple support so you don't have to.
Choose How You Want to Work With Us
Some people want a technician on standby. Others just want someone good to call when something breaks. Both are fine.
Pay Per Visit
Best for: occasional needs, or trying us out for the first time.
One in-home visit, quoted upfront before we start. We diagnose, fix, and explain what happened in plain English. Most issues are resolved in a single visit, and if we can't fix it, you don't pay.
- In-home service anywhere in Palm Beach County
- Upfront pricing — no hourly surprises
- No contract, no commitment
- Same technician requested on future visits whenever possible
Our hourly rate is $125/hr with one hour minimum for house calls.
Tech Shield — Monthly Concierge
Best for: anyone who wants a real person to call, any time something feels off.
Your personal tech helpline. Call or text whenever you get a strange pop-up, a suspicious email, or a question you'd feel silly asking anyone else. A real technician who already knows your setup picks up — no ticket number, no call center, no explaining it all over again.
- Unlimited call and text support during business hours
- Priority scheduling for in-home visits
- Discounted rate on any visit that's needed
- Remote help when the problem can be solved without a trip
- Cancel anytime
Tech Shield is $49/month, or $500/year, cancel anytime.
Premier Concierge — Managed Home & Office
Best for: larger homes, seasonal residents, and small businesses that can't afford downtime.
Everything in Tech Shield, plus we actively manage your technology instead of waiting for it to break. Monitoring, security updates, backups and scheduled check-ins — so most problems get solved before you ever notice them.
- Scheduled on-site visits (monthly or quarterly)
- Ongoing monitoring, updates and security patching
- Managed backups with periodic restore testing
- Network, VoIP and smart home management
- Seasonal home checks for part-year residents
- Direct line to your technician, for after hours support.
Call for pricing.
Not sure which fits? Call (561) 320-1027 and describe your situation. We'll tell you honestly which tier makes sense — even if that's the cheapest one.
Who This Is For
Seniors who want dignity, not a lecture. No condescension, no rushing, no jargon. We explain what we're doing and make sure you understand it before we go.
Adult children arranging help for a parent. You live in Boston, your mother lives in Wellington, and you're the family IT department by default at 9pm on a Tuesday. We can be the local person who shows up — and we'll keep you in the loop with her permission.
Seasonal residents. Six months here, six months elsewhere, and a house full of technology that needs to work the moment you land. We handle the shutdown and the start-up.
Busy professionals and small business owners. You don't have time to troubleshoot a printer driver. You have a business to run.
Anyone tired of starting over. You've used three different repair shops and none of them remember you. That's the problem we solve.
Why IURO Computers
- Apple certified, and fluent in Windows. We hold Apple iOS and Macintosh certifications alongside advanced Windows and networking credentials. Most homes have both — we work on both.
- We come to you. Nothing gets unplugged, packed up, or driven anywhere. We arrive with the tools and fix it where the problem actually lives.
- The same person, every time. You'll know your technician by name, and they'll know your setup without asking.
- Plain English, always. If you don't understand what we did, we haven't finished the job.
- Local and accountable. Based in West Palm Beach, serving Palm Beach County. A real phone number, answered by a real technician.
How to Get Started
- Call or message us. Reach (561) 320-1027 or fill out the contact form. Describe the situation in your own words — no technical vocabulary required.
- We visit and assess. We come to your home or office, see what you're working with, and talk through what you actually need. No obligation to sign up for anything.
- Pick your tier — or don't. Stay pay-per-visit as long as you like. Move to Tech Shield or Premier whenever it makes sense.
Frequently Asked Questions
What's the difference between a tech concierge and regular computer repair?
Repair is reactive — something breaks, you call someone, they fix it and leave. Concierge service is a relationship. We know your devices, your network and your accounts, so problems get solved faster and often get prevented entirely. It also covers things repair shops won't touch, like setting up a new tablet, organizing passwords, or telling you whether an email is a scam.
Do I have to sign a contract?
No. Pay-per-visit requires no commitment at all, and both Tech Shield and Premier Concierge can be cancelled anytime. We'd rather keep you because the service is good than because you're locked in.
Can you help my parent while I live out of state?
Yes — this is one of the most common reasons people call us. We visit your parent in their home in Palm Beach County, and with their permission we'll keep you updated on what we did and what they may need. It's a common arrangement and we handle it discreetly.
What areas do you serve?
All of Palm Beach County, including West Palm Beach, Palm Beach Gardens, Jupiter, Wellington, Lake Worth Beach, Boynton Beach, Delray Beach and Boca Raton.
Can you manage my home while I'm up north for the season?
Yes. Seasonal home checks are included in Premier Concierge. We make sure your cameras, thermostats, network and smart devices stay online and reachable while you're away, and that everything's working when you get back.
Do you work with small businesses too?
Yes. Premier Concierge covers small offices — network, security, backups, VoIP phones and workstations — with predictable monthly pricing instead of emergency call-out bills.
What if I just need one thing fixed?
Then that's all you should pay for. Book a single visit, get it fixed, and we'll never pressure you into a subscription. If it turns out you'd be better off on a monthly plan, we'll tell you — and if you wouldn't, we'll tell you that too.
Stop Being Your Own IT Department
One phone number. One technician who knows your name and your network. No call centers, no ticket queues, no explaining it all over again.
Call (561) 320-1027 — Monday through Saturday, 9am to 6pm — or send us a message and we'll get back to you the same day.
Expertise you can trust. Patience you can lean on.
